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What's your main product range?

A: At MWD, we take pride in being your comprehensive solution provider for premium bathroom ceramics. Our core product range encompasses meticulously engineered high-performance ceramic basins, ergonomic toilet systems, and hygienic bidets, complemented by our signature customizable bathroom vanity units.Recent engineering breakthroughs include:HydroShield™ Technology: Anti-microbial glaze reducing bacterial adhesion by 99.3% (tested to JIS Z 2801)SilentFlush™ Systems: 42dB operation noise level certified by IntertekEcoSmart™ Configurations: 30% reduced clay consumption through advanced slip casting techniquesWhether you're developing hotel projects requiring IWBI WELL Certified solutions or retail lines needing GSV-compliant packaging, our team brings 14 years of sanitaryware expertise to ensure your market success.

How can I place an sample order?

A: Yes. Please inform us the items and quantity. An Invoice will be sent to you for your payment.We will prepare the sample after receipt.If you need to pack the sample in pallet, please inform us in advance.If you would like to handle the shipment by yourself, please use your forwarder/courier, ask them to pick the sample up in our factory. Factory address to be provided then.If you would like us to handle the shipment for you, we will check and quote you the shipping freight, and ask for your payment before delivery.

Are you manufacturer or trading company?

A: We are a factory in Chaozhou city, Guangdong Province, China. We mainly produce toilets, basins, bathroom vanities and so on. MWD is specialized in the production and export of bathroom ceramics sanitary ware, including toilet, basin, bidet and bathroom vanity. We strongly believe that quality is the core of the long term partnership. We attach great importance on fine production management and strict quality control. We keep working hard, trying to be the strong backing of our customers. We are proud that we understand bathroom sanitary product well. We had accumulated rich experience in our field. We could understand customer’s requirement efficiently, pre-evaluate the feasibility and give suggestion, and take effective action to meet that request. We always work together with customer to achieve the maximum output, and we warmly welcome you to start trying our product and service.

What Certificates do you have?

A: Our smart toilet products are certified under multiple international standards to meet the regulatory requirements of different countries. Current certifications include ETL for electrical safety, cUPC for plumbing compliance in North America, SAA and WaterMark for the Australian market, ensuring our smart one-piece toilets, bidet toilets, and ceramic toilets are safe, reliable, and globally compliant.

How is the packaging?

A: Normally it is 5-layer carton. As we know, good packing can help sales. People like to buy something that looks elegant and good tested, so we can pack as your requirement. We will use the best packing material to make sure the goods won’t be damaged during delivery.

How do you make our business Long-term and good relationship?

A: We keep good quality and competitive price to ensure our customers benefit; we provide good service for our customers from place an order to finish order, even the after-sale; we respect every customer as our friend and sincerely do business with them.

What is your Technical Inspection including?

A: Appearance & deformation inspection,crazing inspection,water absorption,leakage inspection,flushing function inspection,packing inspection,chemical resistance inspection for toilets,bidets and basins.

Do you supply any other accessories for toilet, bedit and basins?

A:Yes,we provide drainage pipes coppery installing screw and toilet button for toilets,and overflow ring for basins.Some of them are not included in regular quotation.Please make sure of it with our sales representative.

Can I pack the products in pallet?

A:Yes,We can use pallet to pack the toilet,bidet and basin.

What valves do you have?

A: We have Geberit valves, R&T valves, WDI valves, etc. according to customer's request.

What toilet seat do you have?

A: We have PP, UF, slim UF toilet seat cover.

Can you produce the color that we want?

A: Yes, we can make the colored toilets, bidet and basins according to customers' requirement.

What kind of products are you selling?

A: Sanitary ware including toilets, bidets and basins.    Toilet : back to wall / wall hung / one-piece / two-piece.Bidet : back to wall / wall hung.Basin : above / under counter / wall hung.

How long is the warranty period?

A: We have warranty for ceramic body for a period of 10 years.We replace product in the next order,with image or video showing the quality problem.