FAQs
All
About Product
About Company
About Trade

All

What's your main product range?

A:Our main product range includes high quality ceramic basins,toilets and bidets.

How can I place an sample order?

A: Yes. Please inform us the items and quantity. An Invoice will be sent to you for your payment.We will prepare the sample after receipt.If you need to pack the sample in pallet, please inform us in advance.If you would like to handle the shipment by yourself, please use your forwarder/courier, ask them to pick the sample up in our factory. Factory address to be provided then.If you would like us to handle the shipment for you, we will check and quote you the shipping freight, and ask for your payment before delivery.

Are you manufacturer or trading company?

A: We are a factory in Chaozhou city, Guangdong Province, China. We mainly produce toilets, basins, bathroom vanities and so on.

What Certificates do you have?

A: Watermark and Wels.

How is the packaging?

A: Normally it is 5-layer carton. As we know, good packing can help sales. People like to buy something that looks elegant and good tested, so we can pack as your requirement. We will use the best packing material to make sure the goods won’t be damaged during delivery.

How do you make our business Long-term and good relationship?

A: We keep good quality and competitive price to ensure our customers benefit; we provide good service for our customers from place an order to finish order, even the after-sale; we respect every customer as our friend and sincerely do business with them.

What is your Technical Inspection including?

A: Appearance & deformation inspection,crazing inspection,water absorption,leakage inspection,flushing function inspection,packing inspection,chemical resistance inspection for toilets,bidets and basins.

Do you supply any other accessories for toilet, bedit and basins?

A:Yes,we provide drainage pipes coppery installing screw and toilet button for toilets,and overflow ring for basins.Some of them are not included in regular quotation.Please make sure of it with our sales representative.

Can I pack the products in pallet?

A:Yes,We can use pallet to pack the toilet,bidet and basin.

What valves do you have?

A: We have Geberit valves, R&T valves, WDI valves, etc. according to customer's request.

What toilet seat do you have?

A: We have PP, UF, slim UF toilet seat cover.

Can you produce the color that we want?

A: Yes, we can make the colored toilets, bidet and basins according to customers' requirement.

What kind of products are you selling?

A: Sanitary ware including toilets, bidets and basins.    Toilet : back to wall / wall hung / one-piece / two-piece.Bidet : back to wall / wall hung.Basin : above / under counter / wall hung.

How long is the warranty period?

A: We have warranty for ceramic body for a period of 10 years.We replace product in the next order,with image or video showing the quality problem.