What is your Technical Inspection including?
A: Appearance & deformation inspection,crazing inspection,water absorption,leakage inspection,flushing function inspection,packing inspection,chemical resistance inspection for toilets,bidets and basins.
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Do you supply any other accessories for toilet, bedit and basins?
A:Yes,we provide drainage pipes coppery installing screw and toilet button for toilets,and overflow ring for basins.Some of them are not included in regular quotation.Please make sure of it with our sales representative.
What's your main product range?
A:Our main product range includes high quality ceramic basins,toilets and bidets.
Can I pack the products in pallet?
A:Yes,We can use pallet to pack the toilet,bidet and basin.
What valves do you have?
A: We have Geberit valves, R&T valves, WDI valves, etc. according to customer's request.
What toilet seat do you have?
A: We have PP, UF, slim UF toilet seat cover.
Can you produce the color that we want?
A: Yes, we can make the colored toilets, bidet and basins according to customers' requirement.
How can I place an sample order？
A: Yes. Please inform us the items and quantity. An Invoice will be sent to you for your payment.We will prepare the sample after receipt.If you need to pack the sample in pallet, please inform us in advance.If you would like to handle the shipment by yourself, please use your forwarder/courier, ask them to pick the sample up in our factory. Factory address to be provided then.If you would like us to handle the shipment for you, we will check and quote you the shipping freight, and ask for your payment before delivery.
What kind of products are you selling?
A: Sanitary ware including toilets, bidets and basins. Toilet : back to wall / wall hung / one-piece / two-piece.Bidet : back to wall / wall hung.Basin : above / under counter / wall hung.
How long is the warranty period?
A: We have warranty for ceramic body for a period of 10 years.We replace product in the next order,with image or video showing the quality problem.
Are you manufacturer or trading company?
A:We are the manufacturer of toilets,bidets and basins.
What Certificates do you have?
A: Watermark and Wels.
How is your product quality?
A:We have our own quality control team,and all of our products will pass the test before they can be shipped ,also we have a complete after sales service system.
Can you produce according to customers' design?
A: Yes, we can produce toilets, bidets and basins according to customer's design base on MOQ.New molding cost is on customers' account.